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Participating Labs for MyCareCompass:

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* As an outpatient only at Vancouver Coastal Health, Providence Health Care, Fraser Health, or BC Children's and Women's Health Centre.

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  • Optimize Your Holiday Health!

    Optimize Your Holiday Health!
    Prioritize your well-being this holiday season! If you're experiencing common symptoms like weight gain, bloating, acne, or migraine, food sensitivities might be the cause. Talk to your Healthcare Provider about LifeLabs FST™ and check if your health benefits offer coverage so you can feel your best this season. Learn more
  • VitaminLab all-in-one supplement

    VitaminLab all-in-one supplement
    Backed by science–unique to you. Formulate an all-in-one supplement that’s completely tailored to you. Click on the link to learn more from VitaminLab. Learn More. Learn More.
  • Get blood and ECG testing from the comfort of your home

    Get blood and ECG testing from the comfort of your home
    With MyVisit™ mobile lab services, you can stay where it matters. Learn more about MyVisit™ about MyVisit
  • Panorama™ Non-Invasive Prenatal Test (NIPT)

    Panorama™ Non-Invasive Prenatal Test (NIPT)
    Screen for common genetic conditions during pregnancy (as early as 9 weeks) that can impact the health of a baby. Results available online. Learn more about Panorama™. Learn more about Panorama™.
  • Manage risk of kidney disease progression with Klinrisk

    Manage risk of kidney disease progression with Klinrisk
    The Klinrisk score is a next generation solution for prognosis of kidney disease. Using results from routine blood and urine tests the AI algorithm generates a score for every patient at risk.
    Click here to learn more. Click here to learn more.
By clicking on this link, you will be redirected to a third-party website. The presence of a link to another website on the MyCareCompass site should not be understood as an endorsement by LifeLabs of the third-party website’s company, products or services. LifeLabs makes no representations or warranties about the information in the third-party site, has no involvement or responsibility for it’s content and shall not be liable for your access, use or reliance of the third-party site or any additional links provided therein.

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Land Acknowledgement

At LifeLabs, we care about people's health and are committed to empowering a healthier you. We humbly acknowledge that our company conducts its operations across the vast and diverse lands of what is now called Canada, home to the traditional territories of First Nations, Inuit, and Métis Peoples, each with their distinct cultures, languages, and histories. We are mindful of their unique rights and perspectives, actively seeking engagement and partnership, and striving to build sustainable relationships. Our vision of a more inclusive and equitable future guides us in providing caring, efficient, reliable, and high-quality services, honoring the contributions of Indigenous cultures to Canada's tapestry.
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