Contact MyCareCompass Customer Support

General Inquiries

Phone: Phone : 1-877-313-4982 Click here to contact support

Monday to Sunday 24/7.

Ontario

Email: Email : ContactUs@lifelabs.com Click here to contact support

Monday to Friday 9:00am - 5:00pm EST

British Columbia

Email: Email : ClientService@lifelabs.com Click here to contact support

Monday to Friday 9:00am - 5:00pm PST

For COVID-19 Antibody testing

If you cannot find an appointment slot online at your desired LifeLabs
location, please call Phone : 1-877-313-4982 Click here to contact support (Monday-Friday, 8am-6pm EST).

  More Information
Use a strong and unique password for your account.
Your password must be at least 8 characters long, contain a mix of upper(capital) and lower case letters, contain at least one number or one special character (!,@,#,$, etc.), and not start or end with spaces.
  More Information
Used to verify your account and notifications
  Discard Account Creation
Do you want to discard the Create Account process?
Discard Create Account
Help Logging in or Account Locked

Make sure you use your Email and Password from your MyCareCompass account (formerly my resultsTM and my ehealthTM).

If you don't remember your password
Reset Password
If your account is locked, wait 4 hours before trying to log in again or
Unlock Your Account
Enter the email address you used to create your MyCareCompass account.

Your MyCareCompass password is cAsE seNsiTive, at least 8 characters long, and contains at least one number or special character.

Participating Labs for MyCareCompass:

  • LifeLabs
  • Vancouver Coastal Health*
  • Providence Health Care*
  • Fraser Health*
  • NovaVita Laboratory
  • Valley Medical Laboratories
  • BC Children's and Women's Health Centre*

* As an outpatient only at Vancouver Coastal Health, Providence Health Care, Fraser Health, or BC Children's and Women's Health Centre.

MyCareCompass™ logo
  • English
    • English
    • Français/French
    • 中文/Chinese
    • ਪੰਜਾਬੀ/Punjabi
  • About Us
  • FAQ
  • Support
  • Location Finder
MyCareCompass logo
  • Book
  • FAQ
Create New Account for

Create one account for all LifeLabs portals.


 Error: Validation failed. Please re-check the form and fix any errors highlighted below
This field cannot contain only space
This field cannot contain only space
combo box collapsed

You will use this email and password to sign in to your account.

Username
Password

Use a strong and unique password for your account.

Reveal the password Mask the password
Reveal the password Mask the password
 
 
 
 

Verify your presence by following instructions below

  • English
    • English
    • Français/French
    • 中文/Chinese
    • ਪੰਜਾਬੀ/Punjabi
  • About Us
  • Accessibility
  • Privacy Statement
  • Terms of Use
  • Report A Vulnerability
  • Support
  • FAQ
  • Site Map
Powered By Lifelabs

Powered by © 2023 Excelleris Technologies Inc, a branch of LifeLabs LP, All rights reserved