Contact MyCareCompass Customer Support

Ontario

Toll Free: 1-844-379-2398

Open Hours: Monday - Friday from 8:00 AM - 5:00 PM (ET)

Saskatchewan

Toll Free: 1-844-379-2398

Open Hours: Monday - Friday from 7:00 AM - 4:00 PM (CT)

British Columbia

Toll Free: 1-888-522-7758

Open Hours: Monday - Friday from 8:00 AM - 5:00 PM (PT)

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Your password must be at least 8 characters long, contain a mix of upper(capital) and lower case letters, contain at least one number or one special character (!,@,#,$, etc.), and not start or end with spaces.
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Help Logging in or Account Locked

Make sure you use your Email and Password from your MyCareCompass account.

If you don't remember your password
Reset Password
If your account is locked, wait 4 hours before trying to log in again or
Unlock Your Account
Enter the email address you used to create your MyCareCompass account.

Your MyCareCompass password is cAsE seNsiTive, at least 8 characters long, and contains at least one number or special character.

Participating Labs for MyCareCompass:

  • LifeLabs
  • Vancouver Coastal Health*
  • Providence Health Care*
  • Fraser Health*
  • NovaVita Laboratory
  • Valley Medical Laboratories
  • BC Children's and Women's Health Centre*

* As an outpatient only at Vancouver Coastal Health, Providence Health Care, Fraser Health, or BC Children's and Women's Health Centre.

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Land Acknowledgement

At LifeLabs, we care about people's health and are committed to empowering a healthier you. We humbly acknowledge that our company conducts its operations across the vast and diverse lands of what is now called Canada, home to the traditional territories of First Nations, Inuit, and Métis Peoples, each with their distinct cultures, languages, and histories. We are mindful of their unique rights and perspectives, actively seeking engagement and partnership, and striving to build sustainable relationships. Our vision of a more inclusive and equitable future guides us in providing caring, efficient, reliable, and high-quality services, honoring the contributions of Indigenous cultures to Canada's tapestry.
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